Matthew Rawls
Articles
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Simpplr Support Overview
Support OverviewFocused on rapid response and resolution, Simpplr Support leverages deep product expertise, proactive sentiment monitoring, and advanced AI-driven tools to minimize disruptions and ...
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How do I grant Support access to my intranet?
■ Overview Granting access to the Support team can be done in just a few steps! Note, an application manager user must be the one to grant access on behalf of all intranet users. Standard users (no...
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What is the Simpplr Service Account
■ What is a service account? A Simpplr service account is a user in your Simpplr platform that must maintain moderator permissions. This account receives all Admin/App manager permissions and is g...
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User Provisioning with Microsoft Entra ID
■Note, you must be the Microsoft admin user, as well as an Application manager on Simpplr to complete these steps.Note that Microsoft Azure has recently renamed to Entra ID. See this article for mo...
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How do I find the X/Twitter codes to add to the X tile on dashboard?
■ Note: Because of Twitter's branding change to X, their APIs have changed. Simpplr has enabled a new feature flag for connection to Twitter. If you or anyone at your company has connected their X...
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How do I set up a new URL for my intranet?
■ A custom domain URL is a virtual address that can include your company subdomain (e.g. intranet.socialive.com). Your users can then use this URL to access the intranet. During your org's implemen...
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User Syncing with Microsoft Entra ID
■ Connect your environment’s people data to Entra ID Note: In order for the integration to work, Simpplr requires consent provided by the Microsoft Global Admin user. Then the Group Admin user mu...
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Microsoft Entra ID SAML SSO Integration with Simpplr
■ Table of Contents Create a SAML App from the Entra ID Portal Configure Simpplr with Entra ID Configure Entra ID SSO with Simpplr Information Note: You must be the Microsoft Admin user to...
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Analytics: Google Analytics and Simpplr
■ Simpplr allows your org to integrate with Google Analytics. Google Analytics offers many of the same insights Simpplr's native analytics does, but it also allows you to drill down into specific c...
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How do I remove the ability for users to set up their own dashboard?
Note: This has to be done by the App manager. If you want to make sure everyone sees the same dashboard, you can set up Home control to App manager. To do so: From your user profile image, go to ...