App Management: Defaults (Notifications)

App managers can control notification settings for users by navigating from the user profile image to Application settings > Application > Defaults. It's worth noting however that every End user will also be able to control their own notification preferences from their user profile in the My settings > Notifications menu. 

Note:

To apply new default settings to all existing users, click on the text Overwrite notification settings for all users at the bottom of the page. Users are able to manually change their own notification settings at any time.

Notification channels

Here you can set the default notifications for all users. Simpplr allows app managers to control notifications from multiple channels, including email, browser, mobile, and SMS (text messaging). Note that some types of notifications are not applicable to every source. For example, app management notifications are only applicable from the Email source.

Note:

For SMS/text notifications, a user must have their mobile number included in their user syncing data. That mobile number must also have a country code for users in the UK and Canada.

Email notification frequency

In the email section, you can choose how frequently you want to send notifications to your users by default. Users can manually change this in their own settings at any time. However, there are some email notifications that are always sent immediately, including password setup emails, updates and new responses to event invites, RSVP confirmations and scheduler errors. The user does not have control over how often these are sent. 

Daily emails are sent every day as per the user's local time zone.

As of the 25.05 release, we’ve enhanced notification configuration options to give app managers greater flexibility over email scheduling and delivery. These improvements help teams control when summary digests, onboarding emails, and reports are sent out, tailoring communication to their internal routines.

App managers now have the ability to customize timing and frequency for:

• Daily & weekly digest emails

• Onboarding emails

• Personalized content emails

• Site analytics reports

How to configure

To access the app management configuration settings:

1. Navigate to Application settings > Application.

2. Click on Defaults.

3. Go to the Summaries & digests section.

From Summaries & digests, you can configure:

Digest & personalized content emails

• Daily: Set a specific time of day.

• Weekly: Choose both the day of the week and the time.

Site analytics report emails

Site analytics report emails provide reports and statistics on site engagement managed by a user (this email is sent to site owners and managers)

• Here, you can set Recurrence options for:

  • First weekday of the month

  • A specific date of the month

Note:

• Reports will only be delivered after the 4th of each month.

• If the selected date falls on a weekend, the report will be sent on the next available weekday.

• If the selected day falls between the 1st–3rd, delivery will be deferred to the next working day.

Onboarding emails

• Configure a weekly summary of all onboarding content curated for new employees by choosing both day and time.

These configuration options allow for:

• Increased control over communication timing

• Better alignment with business hours

• More predictable reporting and onboarding cycles
  

Types of notifications

Org communications

Must reads: A must read notification notifies site members and followers of when a Site owner, manager, or Content manager makes a piece of content must read. Application managers can generate global must reads on public sites with global audience subscriptions, like a Corporate Communications or Global Human Resources site.

Profile & expertise

Note:

These notifications are not applicable to SMS.

Expertise: Expertise are searchable meta tags associated with your profile. Expertise notifications are generated at the individual profile level. An Expertise notification is generated any time any user adds expertise to your profile, and lets you know you have a new expertise endorsement.

Feed

Replies to my posts or comments: Users can engage with content you post, either by replying, liking, sharing or following the post. Replies to my posts or comments notifications are generated at the individual comment or feed post level. A Replies to my posts or comments notification is generated any time any user replies to your Content comment or feed post.

Replies after you: Users can engage with content you post, either by replying, liking, sharing or following the post. Other users who also have access to the comment or feed post made, may respond or reply to that comment or feed post after you. Replies after you notifications are generated at the individual comment or feed post level. A Replies after your notification is generated any time any user replies to after your Content comment or feed post.

Replies to a post you liked: Users can engage with content you post, either by replying, liking, sharing or following the post. A Replies to a post you liked notification is generated when a user replies to a feed or content comment that you clicked the like button on.

Likes your post, reply or comment: Users can engage with content you post, either by replying, liking, sharing or following the post. A Likes your post, reply or comment notification is generated when a user engages with your post or reply.

Mentions or posts to you: Comments made on content and posts made to the feed exist as their own little pieces of content. Users can @mention each other in the body of their feed post or content comment. This type of notification is triggered anytime a user @mentions you, either in a feed post comment or by sharing you on a post directly.

Sites

Note:

These notifications are not applicable to SMS.

Membership requests: Public and Private sites allow users to request access and membership. A Membership request notification is generated when the target site’s management team has either approved or denied your membership request.

Content

Content notifications: By default, content on Simpplr (pages, events and albums) allows users to engage. They can like, comment, favorite, or share that content. A Content notification will be generated any time a user engages with content you authored or you have engaged with yourself.

Knowledge content validation: Content, when marked as knowledge, will fall into our auto-governance process. A Knowledge content validation notification will be generated when your content hits its auto-governance trigger date and requires validation.

Knowledge content expiration: Content, when marked as knowledge falls into our auto-governance process. When a content item reaches the end of its validation window it will automatically unpublish. A Knowledge content expiration notification will be generated when your content hits its unpublish deadline and has automatically unpublished.

Comments on my content: Content can be enabled to have comments posted at the bottom of the content itself. A Comments on my content notification will be generated any time a user comments on content you created, or content that you have chosen to be notified about.

Likes or shares on my content: Likes and shares are two engagement options that are always available. A Likes or shares on my content notification is generated any time a user likes or shares an item of content for which you are the listed author.

Content submissions: End users may submit content for publication to a site. That content submission must be approved by a member of the site management team: Site owner, Site managers, or Content managers. A notification is generated when the Site management team has taken action, either approving or rejecting your content submission.

Feedback: All content, including pages, events and albums have flags at the bottom that allow users to submit feedback. This feedback will be accessible by the Site management team and the author. A Feedback notification will be generated when a new feedback message has been submitted.

Events

Note:

These notifications are not applicable to SMS.

Updates and invites to events: Events are one of the three types of content. They can be meetings, anniversaries, deadlines, parties and so much more. The author and other authorized organizers can make updates to the event at any time. An Updates and invites to events notification is generated when the author or an event organizer makes changes to an event, the notification will go to the author, any organizers, and anyone who has RSVP'd for the event. An Updates and invites to events notification would also be generated for End users when the author or an event organizer invites End users to that event.

RSVP confirmation: An RSVP confirmation notification is generated when a user successfully RSVPs to an event.

New responses to events: A New responses to events notification is generated when a user successfully RSVPs for an event you created or are an organizer on.

Site management

Note:

These notifications are not applicable to SMS.

Membership requests: Public and Private sites allow users to request access and membership. A Membership requests notification is generated when a membership request is submitted to a site where you are Site owner or manager.

Content submissions: End users may submit content for publication to a site. That content submission must be approved by a member of the site management team: Site owner, Site managers or Content managers. A notification is generated when an End user submits content for approval.

Subscriptions: Subscriptions are what we use to automatically make certain groups of our population (or audiences) members of a given site. Application managers, Site owners and Site managers can adjust the subscription settings from the Manage site menus. A Subscriptions notification is generated any time another user makes a change to private site subscription settings and when an approval of the change may be necessary.

App management

Note:

These notifications are not applicable to Browser, Mobile, or SMS.

Subscriptions: Subscriptions are what we use to automatically make certain groups of our population (or audiences) members of a given site. Application managers can adjust subscription settings from the Subscriptions menu, and from the manage site menus they have access to. A Subscriptions notification is generated when a member of the site management team approves or rejects a change to a private site subscription settings made by App managers.

Actionable notifications (all public sites): Sites generate a few actionable notifications: membership requests and content submissions. Site owners, Site managers and Content managers will receive applicable notifications when these items are submitted which will require an approval or rejection. When enabled, Actionable notifications (all public sites) allows App managers to receive the same notification. An Actionable notifications (all public sites) notification will be generated any time there is a membership request or content submission to a public site.

Content feedback (public sites): Every item of content (pages, events and albums) has a flag at the bottom of the item that allows users to submit feedback. This feedback will be accessible by the Site management team, and the author and will generate a notification to that team. When enabled, Content feedback (public sites) allows App managers to receive the same notification. A Content feedback (public sites) notification will be generated any time there is a feedback submission to a public site.

Content notifications (all public sites): Content notifications include: Content notifications, Knowledge content validation, Knowledge content expiration, Comments on my content, Likes or shares on my content, Content submissions, and feedback. Content notifications (all public sites) allow App managers to receive these notifications for all public sites.

Email notification frequency

Here you can designate the frequency of all default email notifications. Note that some email notifications are always sent immediately, and cannot be controlled. These include:

• Alerts

• Updates and invites to events

• RSVP confirmations

• Password setup for users

• System error emails

Newsletters

Only applicable to Mobile, App managers can check whether they want to enable mobile push notifications for new newsletters being published. End users can configure their own settings for newsletter mobile notifications if this option is checked. 

Do not disturb

The Do not disturb menu allows you to configure and manage notifications outside working hours for compliance and user well-being. Configure the hours manually, or via a connection with UKG Pro WFM. Learn more about the Do not disturb feature here!

Home feed 

The home feed configuration allows you (App manager) to choose the default feed filtering for all users. This includes filtering based on posts the user follows or all posts, as well as how the feed is sorted for users; either by post date or most recent activity. 

Note this only changes the default settings. Users can still change the feed filter and feed sort choices based on their preference.

Email notification frequency settings

Custom email notification

App managers can customize email notification subject lines to reflect the organization’s tone, eliminate repetition, and connect better with global audiences. Subject lines can include dynamic values such as user names or alert titles and be localized into multiple languages, making emails more relevant and engaging for employees.

How does it work?

When app managers explicitly send notifications for content via the promotion modal or the "send notification" option in content details page, you can now customize the message for in-app and mobile push notifications.

To enable customization in notifications:

1. Head to Application settings > Application > Defaults > Notification customization. Click Add customization.

2. Select the notification type to customize (e.g., Alerts, Mentions).

3. Enter a new custom subject line (with dynamic values, if needed).

4. Add any applicable translations for supported languages.

5. Send yourself or a different email address (if needed) a test email for validation.

6. Save any changes. Your new subject line will now be applied.

Custom content notifications

You can send customized messages for in-app and push notifications, allowing for increased messaging of importance about notifications and leading to better engagement on the platform.

What does it solve?

• Customization of messages in content notifications

• Lack of attention-grabbing headlines in notifications to help increase engagement

Users will also be able to see the default message in the send notification modal and then can decide if there is a need to customize.

1. From the Content details screen, when writing or editing your content, click the ellipsis (...) > Send notification.

2. Input your custom message in the Default message... field, or leave the message as the default text.
   

Similarly, after clicking Publish on your content, when the "Promote" modal opens, choose Send notification. Input the custom text you'd like for email, in-app and mobile notifications.