What's the difference between GA and Beta features?

Updated 3 months ago

At Simpplr, we continuously release new capabilities to improve the employee experience. Some of these features are made available in Beta, giving customers early access while we continue to refine and enhance them based on real-world usage.

Beta features are production-available but still evolving. GA (General Availability) features, by contrast, are fully released, broadly supported, and backed by standard SLAs.

What to expect during a product Beta

When using Beta features, you may see updates and improvements as we continue to iterate. While we aim to provide a high-quality experience, Beta features are not yet covered by standard SLAs and may have some limitations compared to GA functionality.

To help us improve these features

Issues or bugs

Customers should file a ticket on our support portal. Major feature issues are prioritized for resolution and may involve direct follow-up from the Product team when needed. Minor bugs or usability improvements may be addressed over time as part of our regular product development and enhancement cycles.

Product feedback and enhancements

Customers are encouraged to submit feedback through the Support Portal, which serves as the centralized channel for routing Beta feedback to Product teams to guide ongoing improvements and future releases.

How is Beta different from GA?

	Beta	GA
Stability & Reliability	May contain known and unknown bugs Performance may not be fully optimized Occasional downtime or degraded performance is possible Not always recommended for mission-critical workflows Limited production hardening	Fully production-ready Thoroughly tested for stability and scale Meets defined uptime and reliability standards Suitable for business-critical use cases
Feature completeness	Core functionality available Some workflows and use-cases may feel incomplete Limited configuration options May lack integrations UI and workflows may change Limited localization or accessibility coverage	Full intended feature set delivered Configurability aligned with product standards Integrations supported UX consistency aligned to platform standards Accessibility reviewed Localization is supported where applicable Design system compliance
SLAs and support	Excluded from formal SLA commitments For major feature bugs, expect 1-2 release cycles for fix and (if needed) direct feedback loops with the product team For minor bugs/UX issues, expect longer response times	Covered under standard SLA Defined support tiers and response times
Documentation and enablement	Limited or evolving documentation Basic setup instructions Few training materials	Full documentation Help center articles Admin guides Training and enablement assets
Security and compliance	Core security principles applied May not yet be included in formal audits (SOC2 scope, etc.)	Fully aligned to platform security posture Included in compliance audits Admin controls are fully implemented Clear data handling policies
Commercialization	May be free, discounted, or limited-use during Beta Not included in standard packaging by default Pricing and packaging subject to change at GA	Fully integrated into standard packaging and pricing structure Officially priced and orderable Included in contracts and renewal terms