Mobile quick tasks: mark as Incomplete and Reopen completed tasks

Overview

The enhanced Quick tasks lifecycle is now available in the native mobile app. You can explicitly mark tasks as Incomplete when work cannot be finished, and you can Reopen previously completed tasks to continue work without creating duplicates. These capabilities improve visibility, tracking, and accountability across teams.

This applies to task managers, task creators, assignees, and app managers using the native mobile app.

Key benefits

• Prevent overdue completion by marking tasks as Incomplete

• Continue work in the same task by reopening completed items rather than creating duplicates

• Clear audit trail showing who changed the status, when, and why

• Better analytics for operational insights

What is available on mobile

• Task list row actions and task detail actions for status changes

• Status badges and filters for Incomplete

• Push and in-app notifications for status changes

• Search results that include reopened and incomplete tasks

Lifecycle and status transitions

The following state changes are supported in the mobile app:

Permissions: These actions are available to the assignee, the task creator, and admins.

Optional reason: When marking a task Incomplete or reopening it, you may be prompted to add a brief reason. This improves context and reporting.

Mark a task as Incomplete

What "Incomplete" means

Use Incomplete when work could not be finished, for example because of a blocking dependency, an expired prerequisite, or because a shift ended. When configured at task creation, this status also prevents users from marking the task as completed after the due date. Incomplete tasks appear distinctly in task lists, filters, and analytics.

How to mark Incomplete on mobile

1. Open the task from the task list or via a notification.

2. Tap the overflow menu or status action.

3. Select Mark as incomplete.

4. Enter a reason if prompted, then confirm.

Overdue vs. Incomplete

An overdue task is still actionable. Incomplete explicitly ends the current attempt until someone resumes it. Choose Incomplete when the task cannot proceed without intervention.

Configure "Mark as Incomplete after due date" during creation

When creating a task on mobile, select Mark as incomplete after due date to automatically move tasks to Incomplete if they are not completed by the due date. This makes it clear that the task should not be completed after the deadline has passed.

Reopen a completed task

When to use Reopen

Reopen a completed task when corrections are needed, such as missing evidence or updated instructions, or when follow-up work arises but creating a new task would fragment the history.

How to reopen on mobile

1. Open the completed task from the Completed list or via search.

2. Tap Reopen.

3. Add a reason if prompted, then confirm.

The task returns to In Progress. Notifications are sent to relevant users, the task appears in active lists and analytics again, and the audit log records who reopened it and when.

Recurring tasks

• Instance-level control: You can mark or reopen individual occurrences without affecting the entire series.

• Series behaviour: Reopen and Incomplete actions are scoped to the selected occurrence unless you explicitly manage the series in the task options.

• Counts and filters: Incomplete and reopened instances are reflected in list counts and filters for accurate operational tracking.

Finding and managing these tasks on mobile

Task list and detail view

• Row actions for Mark as Incomplete and Reopen are available directly from the list

• Status badges display Incomplete or In Progress after a transition

• The detail view shows the last status change with timestamp and actor

Search and filters

• Search results include Incomplete and reopened tasks

• Use the Incomplete filter to quickly focus on blocked or missed tasks

Notifications

• Mobile push and in-app notifications are sent for mark-as-incomplete and reopen events

• Tap a notification to open the task detail screen and take action

Best practices

• Use reasons consistently when marking Incomplete or reopening tasks to improve analytics and accountability.

• Enable Mark as incomplete after due date for time-critical tasks to prevent late completions.

• For recurring tasks, verify you are updating the correct occurrence before changing status.

• Review Incomplete counts regularly to identify systemic blockers and training gaps.

Troubleshooting

The Mark as Incomplete or Reopen action is not visible on a task

• What happened: These actions are limited to the assignee, the task creator, and admins. Some actions may also be hidden for archived or locked tasks.

• What to do: Confirm you are the assignee, task creator, or an admin. If your role is correct, pull to refresh the task list and try again. If the task is archived or locked, the actions are intentionally unavailable.

A task was automatically marked as Incomplete after the due date

• What happened: The task was created with Mark as incomplete after due date enabled. When the due date passed without completion, the system moved the task to Incomplete automatically.

• What to do: Tap Resume or change the status to move the task back to In Progress. If the original due date strategy no longer applies, confirm the configuration on the task or create a follow-up task with a revised due date.

Tapping an in-app notification does not open the task detail screen

• What happened: Notification navigation may not be working as expected, often because the mobile app is on an older version.

• What to do: Update the mobile app to the latest version and ensure notification permissions are enabled on your device. If the issue persists, open the task directly from search or the task list, and report the problem to your administrator.

Notifications for status changes are not arriving

• What happened: Mobile notification permissions may be disabled, or the app may not be on the latest version that supports these notifications.

• What to do: Update the mobile app to the latest version and confirm that notification permissions are enabled in your device settings. If notifications still do not arrive, contact your administrator.

A status change on a recurring task affected more than one occurrence unexpectedly

• What happened: By default, actions apply only to the selected occurrence. If a series-level change was made through task options, it would have applied across occurrences.

• What to do: Open the task and verify whether the action was applied at the occurrence level or the series level. For future changes, confirm you are updating the correct occurrence before changing status. Series-level changes require explicit selection in task options.

FAQs

Q: Who can mark a task as Incomplete on mobile?

Ans: The assignee, the task creator, and admins can mark a task as Incomplete from the mobile app.

Q: What is the difference between Overdue and Incomplete?

Ans: Overdue means the due date has passed but the task is still actionable. Incomplete explicitly pauses or ends the attempt until someone resumes it, signalling that completion should not proceed without intervention.

Q: What happens when I reopen a task?

Ans: The task returns to In Progress. Relevant users are notified, the audit trail is updated, and the task appears in active lists and analytics as in-progress again.

Q: Will I be asked for a reason when changing task status?

Ans: The app may prompt you to add a short reason when marking a task Incomplete or reopening it. This helps with reporting and team follow-up.

Q: For recurring tasks, do these actions apply to the whole series?

Ans: By default, actions apply to the selected occurrence only. Series-level changes require explicit selection in the task options.