Overview

When the support team asks for access, they would like you to grant access from an existing app manager via the process outlined below. There is no need to assign permissions to a new user or add any additional users to your instance.

Granting access to the Support team can be done in just a few steps! An application manager must be the one to grant access on behalf of all intranet users. Standard users (non-app managers) cannot grant access from their own profiles.

To grant permission, follow these steps:

1. As the App Manager, navigate to the Settings icon in the left hand panel.

2. Click on Users.

3. Search for users' names that you would like to grant access to in the search bar.

4. Click on the three dots next to the user's name and click Grant support access.

5. Choose the duration you want to allow Simpplr's support access to your environment. We recommend setting 1 week or 7 days to allow our team enough time to adequately handle the issue you're experiencing. Click Grant access.

6. You can always come back and change this duration or revoke access by clicking Revoke access.