Quick tasks: Incomplete and reopening tasks

Updated last month

Overview

Quick Tasks now support two additions to how tasks move through their lifecycle: the ability to mark a task as Incomplete, and the ability to reopen a task that was previously completed. Together, these keep your task history accurate, your reporting clean, and your teams accountable without the need to create duplicate tasks or lose context.

Mark as incomplete after due date

When creating a task, Task Managers can turn on a control called Mark as incomplete after due date. Once enabled, assignees are blocked from marking the task complete once its due date has passed. This is useful for compliance-critical or time-bound tasks where a late completion should not be recorded as a completion at all.

How to enable it

Go to Tasks and create a new task.
Fill in the task details including title, assignees, and due date.
Find the Mark as incomplete after due date toggle. It is off by default.
Turn it on, then save the task.

What happens after the due date passes

Once the task becomes overdue, assignees can no longer mark it complete. The task moves to Incomplete status automatically. Task Managers can still manage, extend, or reopen the task as needed.

Incomplete is a distinct, explicit status. It is different from Overdue, which is a time-derived signal that simply means the due date has passed. A task can be both overdue and incomplete at the same time, and the interface shows both states clearly so there is no ambiguity.

How it affects reporting

Incomplete tasks are excluded from Completed counts. They are tracked separately in analytics, which means your completion rates reflect only genuine completions and rework patterns become visible as a distinct category.

Who sees notifications

When a task moves to Incomplete, the assignee and the creator both receive a notification by email, in-app, and push. The notification includes the task name, due date, and any reason provided.

Reopen a completed task

Completed tasks can be reopened when work needs to continue, a mistake needs to be corrected, or new requirements have been added. Reopening preserves the full task history including comments, attachments, and the original completion record, so nothing is lost.

How to reopen a task

Open the completed task from the task list, task detail view, or the Progress tab.
Select Reopen from the overflow menu or task detail actions.
Enter a short note explaining why the task is being reopened.
Confirm or update the due date if prompted.
Submit. The task returns to active lists for the relevant assignees.

What happens after reopening

The task re-enters active workflows. Progress counts and completion rates adjust to reflect that the task is back in progress. The audit trail records who reopened the task, when, and the reason provided. Any comments entered during reopening are visible in the task activity.

Assignees and the creator are notified by email, in-app, and push that the task has been reopened. The notification includes the task name, the updated due date if applicable, and the reason for reopening.

Who can reopen a task

Task Creators and Task Managers can reopen completed tasks by default. Reopen is only available on tasks that are in Completed status. Assignees cannot reopen tasks unless their organization has configured an override.

Task statuses at a glance

With these additions, Quick Tasks now supports the following statuses:

Status	What it means	How it is set
New	Task has been created but work has not started.	Set on creation.
In Progress	Work is underway.	Set by assignee.
Completed	Work is done.	Set by assignee or manager.
Incomplete	Task could not be completed. Distinct from Overdue.	Set explicitly by manager, or automatically when overdue and the incomplete toggle was enabled.
Overdue	Due date has passed and the task is not complete.	Derived automatically from the due date.
Reopened	A completed task has been returned to active work.	Set by creator or manager using the Reopen action.
Scheduled	Task is created but not yet active.	Set on creation for future-dated tasks.

Where these features appear

Both the Incomplete toggle and the Reopen action are available on web. Native mobile support is following in a subsequent update. Across web, the features are available in:

The Create Task flow, where the Incomplete toggle appears as part of task setup.
Task lists and task detail views, where status labels, row actions, and the Reopen option are shown.
The Progress tab, where Reopen is accessible from the row overflow menu.
Search and filters, which include Incomplete as a filterable status and surface reopened tasks in active views.

Note: Mobile support for Incomplete and Reopen is rolling out after the initial web release. Check your release notes for the timeline in your environment.

Getting the most out of these features

Use the Incomplete toggle for time-critical tasks. If a task must be completed by its due date or not at all, enable the toggle at creation. This protects your completion metrics from late entries that should not count.

Reopen instead of duplicating. When work on a completed task needs to resume, use Reopen rather than creating a new task. This keeps all history, comments, and attachments together and avoids inflating your task count.

Always provide a reason when reopening. A short note gives assignees the context they need to prioritize the rework and gives managers a clear audit trail.

Filter by Incomplete regularly. Use the Incomplete filter to identify tasks that need follow-up, escalation, or a manager decision on whether to extend or close them out.