■

What is a service account?

A Simpplr service account is a user in your Simpplr platform that must maintain moderator permissions. This account receives all Admin/App manager permissions and is given an email address to which Simpplr's services and jobs will coordinate. For example, Simpplr's schedulers will be mapped per this service account. 

This allows for system continuity should the admin user(s) ever leave the organization. This service account is not tied to a particular user's email address, but rather an email address your company assigns to Simpplr where multiple folks can access the inbox. 

Why is my service account attached to a Simpplr Email?

Great question! We create this user during the implementation process. Once your company has exited implementation you should edit the email address to reflect an email address your company assigns to Simpplr where multiple folks can access the inbox. For example SimpplrIT@company.com. Your IT Admins can ensure the appropriate folks have access to this email inbox. 

What if I need to Create a service account?

1. As an App manager, go to the Manage > Users menu and click Add new user.
2. Click New User.
3. Assign the following attributes to the new user:
   • First Name: Simpplr
   • Last Name: Service Account
   • Email: This can be any email you choose. It should a shared email address that the IT and Executive teams have access to.
   • Set the remaining fields to your preference.
   • Set the address to your company's main office.
   • In the Work info section, assign a title of "Service Account".
   • The Department, Division and Employee Number fields can be whatever you'd like. We recommend going with "IT" or something similar. Remember, this is not attributed to any one user. 
   • The most important field here is Role. Ensure you select Application Manager or a custom role you've created that has all permissions allowed.
4. Click Save.