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What is a service account?

A Simpplr service account is a user that was created in your Simpplr platform with moderator permissions to allow the implementation team access to your instance. This account receives all Admin/App Manager permissions and is given a Simpplr email address for this purpose.

Why is my service account attached to a Simpplr Email?

Great question! We create this user during the implementation process. Once your company has exited implementation, you should edit the email address to reflect an email address your company assigns to Simpplr where multiple folks can access the inbox. For example SimpplrIT@company.com. Your IT Admins can ensure the appropriate folks have access to this email inbox. 

This allows for system continuity should the primary admin user(s) ever leave the organization. If you maintain a service account that is not tied to a particular user's email address, but rather an email address your company uses for groups, IT services, non-human users, etc., multiple folks should retain access the inbox. This allows for recovery if all other admins are offboarded.  

What if I need to create a service account?

1. As an App manager, go to the Manage > Users menu and click Add new user.

2. Click New User.

3. Assign the following attributes to the new user:

   • First Name: Simpplr

   • Last Name: Service Account

   • Email: This can be any email you choose. It should a shared email address that the IT and Executive teams have access to. Ex. IT@company.com

   • Set the remaining fields to your preference.

   • Set the address to your company's main office.

   • The Department, Division and Employee Number fields can be whatever you'd like. We recommend going with "IT" or something similar. Remember, this is not intended to be attributed to any one user. 

   • Ensure you add the proper permissions to the user.

4. Click Save.

Please note that a Service Account is not an account that Simpplr should maintain access to, you should not have any Simpplr emails attached to users in your system post implimentation, and maintaining a service account is not necessary for the ongoing support of Simpplr.

If the Support Team asks you for granted access, please follow these steps and grant access from any user, usually an admin.