User data export

• Overview
• Who is this for
• What you can do with this feature
• How does the feature work
• Use cases 
• Benefits

Overview

The self-service user export feature allows App Managers and IT Admins to download user data directly from the intranet without needing to contact Support.

Earlier, every request for user information — whether for audits, compliance, or internal reporting — required raising a Support ticket. This created delays, repeated manual work, and no simple way to re-download previous reports. Teams often had to wait hours or days just to access user information that already existed in the system.

Self-service export removes that dependency.

Admins can now generate and download user reports instantly, with full control, visibility, and access to all available profile fields.

Who is this for

This feature is designed primarily for:

• App Managers
• IT Admins

It helps teams who regularly need access to user data for operational or governance purposes.

With self-service export

Now, user exports are fully in the hands of administrators. Admins can:

• Generate reports instantly.
• Export exactly the data they need using filters or selections.
• Access report history and re-download files anytime.
• Avoid all Support dependency for basic data access.

This makes reporting faster, simpler, and predictable.

What you can do with this feature

With self-service export, App managers and IT admins can:

• Export user data for audits and security checks.
• Retrieve filtered user lists for segmentation or communication.
• Track account status and profile changes.
• Eliminate reliance on Support for report creation.

How does the feature work?

1. Exporting user reports

   From the Manage users → Users tab, App Managers can:

   • Export all users directly
   • Apply filters (e.g., status, role) and export only the filtered list
   • Select specific users using checkboxes and export the selection

   Clicking Export triggers report generation and redirects users to the Export history tab.

2. Export history

A new Export history tab provides visibility into:

• User count in each export
• Who generated the report
• Download status (Success/Failed)
• Timestamp of when the report was generated
• Direct download action for completed reports

This makes it easy to download reports again later or investigate export failures.

The exported file includes the following column:

• Name
• Email
• Username
• Employee number
• User type
• Status
• Roles / Primary role
• License type
• Job title
• Department
• Division
• Business unit
• Company name
• Manager
• Hire date
• Birthday date
• Created
• Modified
• Mobile phone
• Phone
• Extension
• Address 1
• Address 2
• City
• State
• Zip code
• Country
• Language
• Locale
• Timezone
• Pay currency
• Pronouns
• Custom fields (in alphabetical order)

3. Error handling

• Failed exports are clearly marked with a Failed status.
• Users can retry exports manually.
• Detailed logs allow Support and Admins to troubleshoot quickly, reducing turnaround time.

Use cases 

This feature was built to remove friction, delays, and dependency on support. It improves the experience in three important ways:

• Customer upside: Admins don’t need to raise tickets or wait to access their own data.
• User satisfaction: Teams can instantly retrieve exactly the information they need, when they need it.
• Operational efficiency: Support and engineering teams no longer spend time handling repetitive export requests.

How this feature will benefit 

This feature delivers clear operational and workflow benefits:

• Reduced operational friction- No more ticketing delays, waiting periods, or manual report handling.
• Greater autonomy- Admins manage exports themselves, including filtering, selecting, and re-downloading data.
• Improved transparency- Export history creates a clean audit trail with visibility into who exported what and when.

Self-service user export gives App managers and IT admins full control over user data.

Instead of waiting on support, you can now generate reports, filter data, monitor history, and download exports independently. This makes reporting faster, safer, and easier to manage.