Setting up the Freshservice App Tile

Matthew Rawls

August 13, 2025 16:32

As part of Simpplr's app tiles feature, we offer several out-of-the-box app tiles your org can set up on home and site dashboards. The article linked below gives an overview of how app tiles work, permissions around setting them up, and various requirements.

Setting Up Out-of-the-Box App Tiles on Dashboards

This article explains the Freshservice tile.

The Freshservice integration is built on the Bring Your Own Integration (BYOI) framework, offering the following key benefits to customers:

Extensibility beyond pre-built use cases – In addition to the existing pre-built app tiles, customers can extend these integrations by building custom API actions and custom app tiles tailored to their specific needs.
Bring-Your-Own-App support – For OAuth-based apps, scopes and permissions can be controlled at the connector level. However, for user-level connections, data access remains restricted to the permissions individual users hold within the external apps, ensuring flexibility and security.

Freshservice tile

View tickets created/submitted in Freshservice

This tile allows users to view tickets they submitted, with filters for various parameters.

Displays:

Ticket id
Request type
Status
Priority
Due on
Created on

Optional Inputs:

Workspace
Priority
Status
Sort by

Prerequisites & Setup:

An OAuth 2.0 Auth Code configuration is required. An OAuth app must be created by a Freshservice Admin to obtain the Client ID and Client Secret. Refer to the documentation and follow the steps listed under the “API Credentials” tab.
Navigate to Manage > Application > Integrations > Custom Apps > Add new app > Add prebuilt app, then select and add the Freshservice app.
Once added, configure the app using the generated Client ID and Client Secret. The Auth URL, Token URL, token headers, and base URL will be pre-set.
After completing the configuration, enable the app.
Once enabled, the app will be available under the Add tile option on the home or site dashboard.
Users must authenticate using their Freshservice accounts.

View unassigned tickets - Freshservice

This tile allows users to view unassigned tickets, with filters for various parameters.