As part of Simpplr's app tiles feature, we offer several out-of-the-box app tiles your org can set up on home and site dashboards. The article linked below gives an overview of how app tiles work, permissions around setting them up, and various requirements. 

Setting Up Out-of-the-Box App Tiles on Dashboards

This article explains the Zendesk tile.

Zendesk tile

Display Zendesk tickets based on a search query from Zendesk

This tile allows users to view Zendesk tickets matching a specific search query.

• Displays:
  • Ticket ID
  • Subject
  • Status
  • Priority
  • Type

• Optional inputs:
  • Search query
  • Priority
  • Status
• Prerequisites & additional setup:
  • Zendesk API credentials are required for the integration
  • To set up the Zendesk app, first, go to Manage > Application > Integrations > Custom apps > Add custom app > Add prebuilt apps, and add the Zendesk app.
    
  • Once Zendesk is added as a prebuilt app, configure the OAuth details, including the Client ID, Secret Key, Auth URL, Token URL, and Base URL. After adding and enabling these details, the app will appear on the home or site dashboard under the Add Tile option. 
    
    

Display unassigned Zendesk tickets from Simpplr

This tile displays all unassigned tickets in Zendesk.

• Displays:
  • Ticket ID
  • Subject
  • Status
  • Priority
    
• Optional inputs
  • Priority
• Prerequisites & additional setup:
  • Zendesk API credentials are required

Display recently submitted Zendesk tickets from Simpplr

This tile shows all tickets recently submitted by the user in Zendesk.

• Displays:
  • Ticket ID
  • Subject
  • Status
  • Priority
    
• Optional inputs
  • Priority
• Prerequisites & additional setup:
  • Users must authenticate with their Zendesk account

Display open Zendesk tickets assigned to user

This tile displays all open Zendesk tickets assigned to the applicable user.

• Displays:
  • Ticket ID
  • Subject
  • Priority
  • Type

• Optional inputs
  • Priority
• Prerequisites & additional setup:
  • Users must authenticate with their Zendesk account

Multi-select support in the Zendesk tile filter.
The filter allows users to select multiple values for priority and status, instead of being limited to a single selection.