Weekly fixes - 12/22/2025
Extra blank spacing appeared in the About section on people profiles.
Duplicate entries appearing in the Sentiment checks list in Manage > Sentiment checks
Analytics issue where Content Analytics for intranet videos displayed zero values instead of accurate engagement data
When editing tiles on a segment dashboard, which intermittently prevented tiles from being repositioned or layouts from being updated
Corrected search behavior so that when users select the Managed by me filter, perform a search, and press Enter, the filter no longer resets to Authored by me
User’s home page carousel was missing or not appear as expected
Membership issue where site access did not correctly update for multiple users, causing site membership counts to become out of sync with audience subscriptions
Users were not receiving profile validation emails after migration
Visibility issue where app managers who manage a private site were unable to see that site’s carousel even though they could publish and manage content on the site
Weekly fixes - 12/15/2025
The primary color setting for users would unexpectedly revert to the default blue, even when branding options had not been changed
Files that had been removed continued to appear in search results
Reward allowance overrides to ensure correct application of reward policies
Improved security by protecting the account information endpoint from unauthorized access
Prevention of bulk upload of CSV files from processing as expected
Errors occurred when using site analytics widgets with filters applied
Improved the performance of app analytics to reduce slow load times
The display of AI-generated summaries so that existing summaries are not split incorrectly and cached summaries are returned as intended
Users would see a “null” value under the notification section when sending notifications
Removed outdated references to polls from the timeline and feed to provide a cleaner user experience
Segmentation personalization issue that caused errors on the home page when certain properties were undefined
Tiles were not loading correctly when switching between segments in personalized views
Inconsistencies where comments were not always displayed on posts as expected
Inactive users were still appearing in native messaging search results
Weekly fixes - 12/01/2025
- Items added to the left navigation show the wrong thumbnail and open the Site Dashboard instead of the selected content
- Direct links to content pages (from newsletters, manual URLs, or page reloads) are redirecting to the homepage instead of opening the content
Weekly fixes - 11/24/2025
- In the new navigation, the user’s Feed is enabled but not visible in the menus or in Manage branding
- Labels for Percipio and Oracle HCM are incorrect in search results
- Thumbnails are not loading after the album is published
- Audio files attached to the page are not playing
- Network IP Range addresses cannot be saved
- The phone number and mobile phone number are not displaying correctly on the profile
- Users weren't added after uploading the CSV via the bulk upload functionality
- Users have reported an issue with Events where the calendar days are appearing incorrectly
- all users are not being added as site member via subscription even after re - running the subscription
- Image tile cannot be updated due to an internal server error
Weekly fixes - 11/17/2025
- Pay currency not displaying in user profile
- Users can upload an audience CSV, but the Save button becomes unclickable when attempting to update or replace the CSV file
- Users are unable to delete the added custom link under Apps and Links
- Unable to get the API to work from the custom form
- Embedded videos (from Vimeo) not appearing on mobile
- Bulleted list editor not functioning correctly
- Page summary generates the message: “I'm sorry, but I cannot assist with that request”
- App manager does not see the Edit dashboard icon on the Site dashboard in the ABAC environment
- Site owner / manager is having the dashboard tiles are moved after sets them
- Dashboard tiles move automatically after the Site Owner/Manager sets them
- Audience not deleting when attached to a deactivated site feed post
- Users unable to delete audience even when its tagging is removed from the sites
- Users receive immediate notifications for likes and comments on feed posts despite notification frequency being set to “summarize daily”
Weekly fixes - 11/03/2025
- The “Views by type” analytics on manager hub don’t populate for 12 months but work for 90 days
- Alias users can’t share page or event content to the site feed, the share button is missing
Weekly fixes - 10/27/2025
- When the Address Line 2 field is cleared in the user profile, the entire address gets deleted instead of just removing Address Line 2
- AI Summary button shows in the mobile app even when disabled, but the summary doesn’t load
- App Manager cannot add links starting with "SES" and it shows the error "This is not a valid URL"
- Changing the date on the engagement widget does not change the displayed data
- File download counts are inconsistent between App analytics and File analytics
- New page templates default to the first language alphabetically instead of the user's default language
- Page notifications are not sending even though a "success" alert appears
- Multiple notifications are received for the same page
- Validation required/expired view all filter is not working correctly
- See More option is disappearing in feed post
Weekly fixes - 9/29/2025
- URL without .com shows "invalid url" error when trying to add to link tile
- User selects Portuguese to translate a page, but it translates to Brazilian
Weekly fixes - 9/22/2025
- All URLs and links across the product have changed to blue instead of the designated brand color
- Users were unable to see the Company Name field under Manage Users Add User for admin users
- When deleting a box in the Newsletter editor, the box replicates instead of deleting and sometimes triggers a 500 error
- Center aligned images showing up left aligned on mobile
- Useres (authors) were getting error while editing the page
- Sharing a campaign shows the error: "null input to JSON parser
Weekly fixes - 9/15/2025
- Employees received an unintended Simpplr text notification; the page author confirmed it was not sent intentionally
- Superscript text in first line is cut off in text editor post migration
- Users cannot export CSV from a live survey but need current results while keeping it open
- Updating a calendar event triggers an email to site members incorrectly stating the event was deleted
- Users were unable to remove Custom Attributes in People Sync section
- Content in the must-read history are not appearing under either read or unread
- Only one user received the in-app notification, while others did not receive the in-app or email notification
- Caching causes sites to display incorrect logos and cover images
- After closing a file preview, clicking the file link redirects users to the site "Files" section instead of the intended file
- Microsoft Teams notification showing incorrect author names
- Users are unable to comment on content that is published via scheduling
Weekly fixes - 9/08/2025
- Even after giving an award, the‘Times Awarded’ counts still show zero
- The external links in the home carousel that point to the organization’s site open in a new browser tab when clicked
- The newsletter formatting appears inconsistent across different email platforms used by users
- When selecting an audience, the displayed list doesn’t match the list under Manage Audience, and not all audiences are shown by default
- The Outlook tile does not display the time and instead shows an invalid date/time message
- Blurry images in Carousel for albums
- Users getting error message when trying to comment despite correct permisisons
- Events added to the calendar were appearing on the wrong date and time
Weekly fixes - 8/25/2025
- Spot award recognition emails are being sent with the subject line “Template Not Implemented” instead of the correct template
- Email notifications are not triggered to managers when recognition is given to their direct reports
- File upload permission settings keep getting reset for end users list
- The image placement is misaligned and disrupts the content flow in the mobile app
- Tagging users removes character limit warning on recognition post
- Existing comment cannot be deleted because comments are not allowed on page anymore
- Share content API is failing with 500 error for Private site manager
- User-selected square image crops are ignored when events are added to the carousel
- Search results returning files that are not accessible
- Users are unable to move site category to the end of the list
- Users without Spot award access still see 'Spot Awards' in the recognition form, but the dropdown has no options
- Feed page section image resolution issue
Weekly fixes - 8/18/2025
- Users were not being recognized via the Milestone award
- The app tile shows differently in Safari browser after the upgrade
- The RSVP API response is not updating correctly in the Event content page. Even though the user has accepted the event and can view the attendee list
- List of people who liked a page not displaying
- Links in PDFs are not allowing users to click in the new PDF viewer
- Previously actioned notifications re-appearing after refreshing page
- Search results returning files that are not accesible
- The "Must Read" is not sending a reminder email to the people who have not read the article
Weekly fixes - 8/11/2025
- Users observed a glitch in Recognition module. when they click “Award Now” for the July entry, they are redirected to the May entries instead
- Users with same unique identifier and other information are getting provisioned without any error
- when editing a video transcript in Dutch and clicking "full screen" the text displays in Japanese
- Branded Mobile App login issue where the user login flow would repeat in a loop
- In the text editor, accordion arrows would appear inside the callout box when a callout was placed to the right of the accordion
- Table usability on mobile devices, addressing an issue where tables were not displaying dynamically
- Bottom bar on the page is covering content when scrolling the page content
Weekly fixes - 7/28/2025
- User count is showing as 0 in Audience detailed view
- CSV sync resulting in duplicate user
- Users were unable to reach External Apps page through Slack 'connect now' url
- User Permission Set Simpplr_User_Read_Only
- When selecting the language Hindi, the text on the page disappears
- Users getting error message about not being able to add duplicate topics to an album
- Deleted Files are not getting deleted from all places
- The tile shows a valid URL, but on click, it redirects to an incorrect or unintended URL
- Replacing an image in the image tile reverts back to the original image
Weekly fixes - 7/21/2025
- Recognition award notification sent to entire org instead if the specific team
- The test email for the newsletter appears as sent in the UI, but users are not receiving it in their instance
- User syncing source keeps getting reset to none
- Text is bleeding over the tile section in the Links tile
- Translation feature not translating all text
Weekly fixes - 7/14/2025
- Each time you access the Rewards store from a new browser session, you are required to select your country
- Users are facing error while trying to complete their profile
- An message is saying Transcript for this video is currently being processed in available languages
- Album preview does not load or broken in newsletter when sent
- Provisioning error stating licenses are exhausted, yet all users already provisioned
- Users are not able to access menu bar of editor
- The text is getting converted in the iOS device as the Quotation mark (") is getting replaced by different characters
- Unpublished content appearing in the feed
- Issues with disappearing content text on the Carousel
- An error message "Invalid input data" error message occurs when character limit is reached, is unclear
- Content level questions display when Q&A is disabled
Weekly fixes - 7/07/2025
- Recurring awards not showing in Recognition/Nominations block
- Reward points not showing on the People profile
- When users try to move an image tile, an error message appears saying "Something went wrong. Please try again later," and the tile returns to its original spot
- App managers getting error'Something went wrong', while updating the tiles
- When the tile title exceeds the character limit, an error message saying "Invalid input data" appears
- Alignment issue of the text on the share window of content
Weekly fixes - 6/23/2025
- The userType field is not syncing from Okta to Simpplr through custom mapping or existing mapping
- Not all page categories showing/enabled in template
- Department data is not populating in the RSVP CSV, but it is in other exports
- Validation notification banner not populating
- User is not able to see change author option for published content
- Removed “simply flourish tm” from App store
- Content created in the Froala editor appears blank even after editing the page
- Users can't assign a user as the owner of a site that has no current owner
Weekly fixes - 6/16/2025
- Workday is not syncing users' timezones correctly
- Content level questions display when Q&A is disabled
- Event does not save when selecting RSVP
- Social campaign sharing error
- RSVP CSV missing Department data
- Content author updates not reflected in home/Site feed
Weekly fixes - 6/09/2025
- Time zone is set to "User Editable", but standard users are not able to edit the time zone
- When users are sending page notification over email text appears to be cropped
- Anchor links are no longer taking users to the appropriate page section
- Accordions only open when you select the header text in mobile - not the arrow on the right side of accordion
- Images uploaded via drag-and-drop to a specific template or regular page are being aligned to the center, rather than to the left as per the template design
- People profiles are missing on social campaigns analytics
Weekly fixes - 5/26/2025
- When users log into the native mobile app, they are first taken to what looks like the web browser on mobile, then the app
- Pages configured with the "Maximize Content Width" setting in Odin are not displaying as expected when viewed on Zeus
- Users are unable to update Name of Duplicate Site
- Issues with content page load
Weekly fixes - 5/19/2025
- Site file search doesn't find any documents from linked Google Drive folders
- Events in newsletter are displaying in a timezone unrelated to the customer
- User is getting "Must reads that require your attention" when navigating to Feed tab
- A large and unaccountable spike in analytics data
- Image shows blank for the users and if performed the hard reboot the image shows up for the user profile
- Issue in rearranging Site categories
- Content sharing in a site triggers email notification to all the members of the site
Weekly fixes - 5/12/2025
- The'Apps' dropdown in header defaults to 'links' tab instead of apps
- User profile images not syncing
- The Analytics value is incorrect for unlisted sites
- CTA for event RSVP CSV is showing not available to download error
- Album preview issues on the carousel
- Users are unable to edit content even after another user is no longer editing the content. A message appears saying content is still being edited
- Error when adding photo to album
Weekly fixes - 4/28/2025
- Old content preview image is showing up in autocomplete search
- Push Notifications not working on Android
- Mobile image liking Not working
- Navigation bar is not displayed on Android
- Alert Manager is unable to access 'Manage Alert' for alert creation
- The customer is experiencing sync log errors caused by the failure to sync the 'Assistant ID'
- Issues with image sizing in Rich Text Tile
- When content is copied and pasted, long entries are pasted twice automatically
- Editing a translated document creates two entries in the Site page tile, but the translated content doesn’t appear in the Site’s content
- Former site members receive notifications when a photo is uploaded or liked
- An App Manager with 'All Sites Manager' privileges can delete popular files, but not 'Videos'. The 'Delete' option is missing on the File Preview Page, even for the owner
- The Feed is disabled, causing the tour to stop at the Feed step
- Users cannot view two specific images on page, 'null' images error will appear
Weekly fixes - 4/21/2025
- Audience: CSV file name appearing in list below audience created with csv
- Wrong info showing related to survey into MyTeam section
- Content API failure error in production
- Users with duplicate common profiles
- Content API failure error in production
- Videos not showing correctly after setting thumbnail
Weekly fixes - 4/14/2025
- Image formatting issue in callout paragraph when image resize
- Newsletter Activity Dashboard: graph is not appearing correctly
Weekly fixes - 4/7/2025
- When no group is checked for group type then grouptype is not present under audience group type dropdown
- When clicking on user , it is not redirecting to users' profile page in QA environment
- User is not able to create or edit audience with same start date and end date
- Manually created audience with one group is not getting deleted when that group is unchecked from manage app people data and grouptype should be grayed out instead of disappearing
- New Sentiment check question is not visible on content loading after page reload
- 'Full Ladder Reporting' toggle button is enabled without user selection
- Incorrect sequence of questions on participation and reporting page
- Sentiment check listing table data alignment issue
- Users are not able to add Tile of Type - Create a new ticket for Jira
- Modal that gets displayed is getting displayed with distorted filters elements and with sharp rectangular edge shapes
- User Interface seems broken for files in linked google drive folder
- Onsite analytics Dashboard-Engagement widget- Getting blank CSV for Engagement widget
- Publish Page api is not working and throwing error
- Content manager gets 403 while visiting questions tab
- Page is not getting published when user is mentioned in body
- "Create Question" form on a site includes a dropdown menu to choose between posting the question on the Home Feed or Site Feed
- Backend key is visible of FE for question suggestions
Weekly fixes - 3/24/2025
- Redirect text is confusing
- Getting 400 error while duplicating a multi sectioned survey
- Location filter is still enabled even there is no data
- Workday Sync || People Profile Image Not being Updated via User Syncing
- Apps in App launcher should display without clicking on enter
- Org Chart Issues
- Error in processing get EFS Box files
- TypeError: Cannot read properties of undefined (reading 'id')
- Onboarding Site Error
- Many story submissions are attaching/uploading images with incorrect orientation
- Feed 2.0 || User Unable to View External File Message When Not Connected to Box
- Selecting cover image from intranet folder prompts to leave site
- Cannot promote to site carousel after page is published
Weekly fixes - 3/17/2025
- 'Something went wrong' message is displaying on Rewards page as API are failing with 403 error code
Weekly fixes - 3/10/2025
- Getting JS error while clicking on autocomplete results
- Standard yser cannot change their profile pictures section
- User did not get created in nightly provisioning and no error log
- Outook app tile not working
- Sort order in newsletter permissions
- Page accordion menus display broken in mobile app
- Page table editor header toggle has no on/off identification
- Images cut in the Related content panel at the bottom of content
- RSVP Text Response Generates Error
- Author unable to Edit page
- Empty page categories displaying in list in site content page
- Getting "Something went wrong" while searching user name on Customer instance
- "Share" option is visible for Content Feed posts when searching any keyword on home feed, Site Feed and Content Feed
- Timestamp redirection of video
Weekly fixes - 2/24/2025
- Audience is not getting updated after changing manager to non manager
- Form || filtered report sharing || Showing irrelevant text and data
- Report for all Published Content including Page category name
- Getting error when images from browse button is being selected on content body
- Rich text tile sending base64 url when image is uploaded
- Old version of files / images are not available for downloading
Weekly fixes - 2/17/2025
- Survey type icons on create modal are not visible with dark branding background color
- Tab for Employee Listening says "Employee Newsletter"
- Rudderstack clean up is not triggered when session timeout
- Gap in analytics
- Daily Digest Issues
- Unable to create content with files attached
- Cannot read properties of undefined (reading 'toJS')
- Unable to see content body text on carousel
- Load more button is not working after deleting the reply
Weekly fixes - 2/10/2025
- Issue with Org Chart in search results
- Audience is not getting updated after changing manager to non manager
- Department is displayed for any user when added as follower or member in site
- Incorrect number of active users in 'All People Leaders' audience and subscription to the People Leaders site
Weekly fixes - 1/27/2025
- Incorrect updated date for page in search result
- TypeError: Failed to fetch
Weekly fixes - 1/20/2025
- Search AI smart answer gives empty result
- Video erroring for a large amount of users
- UnhandledRejection: Non-Error promise rejection captured with value: 401
- UnhandledRejection: Object captured as promise rejection with keys: message, status
- Reactions elements overlap translation dropdown in Mobile view on Content details page
- Site Dashboard - Content tab - Filter popup is not getting displayed completely on mobile screen
- Footer alignment issue
- User is able to select Form type Survey from Survey picker modal
Weekly fixes - 1/13/2025
- Something went wrong is showing up intermittently
- "Add to calendar" button not functional for all day events
- Cropping issue
- 'ALERT' email layout is misaligned (in Outlook App)
- Some events cannot be added to calendar.
- Daily unhandled trigger exception in Simpplr.PeopleDao.deleteGroupMemberRecords
- Enterprise Search API is timing out in production
- Failure in Processing 'User Created' Kafka Event"
- Getting 400 error on re-publishing content
- Failed to upload error displays while clicking on album pictures through home carousel
- Cover image is not displayed for album on Home and Site Carousel
- Home carousel and site carousel is breaking via album
- People Subscription - Message on the add subscription modal at the bottom is only SF specific
- User is able to view only "Job title" in the People who liked modal
- Count of participants of a private site visible to non members
- Analytics: Total active users in wt_adoption_overview_last_aggregate widget is coming zero
Weekly fixes - 1/5/2025
- Issue with ADP Integration (user provisioning)
- Alert email layout is misaligned (in Outlook App)
- Mark all as read under the alert does not seem to do anything
- Campaigns content section is showing something went wrong error
Weekly fixes - 12/9/2024
- Countdown clock tile issues
- Position API is getting failed on changing layout
- Content tile list API is failing on overwriting the home default content
- Site owner and managers are unable to submit content when content submission is disabled at app level
Weekly fixes - 12/2/2024
- We've temporarily disabled the ability to log in as another user as of 12/3/2024. Our team is currently working on an enhancement to allow this functionality.
Weekly fixes - 11/25/2024
- Unlisted sites are visible to end user under site categories even though they are not members of that site
- Modify prompt text in daily digest
- Videos not lining up correction in page
- Not getting Likes list data correctly for feed
- Feed/self api is failing in prod
Weekly fixes - 11/18/2024
- Azure Profile pictures showing up inconsistently
- Can't edit a content submission before approving it/publishing it
- Recognition Analytics Issue
- Links in link type tile are not searchable
- Mobile: Content moderation notification is displaying
- The SI engagement chart is not loading properly
- "Something went wrong" error on Home Feed, Site Feed, and Content Feed when replies contain images
- On adding alt text to the cover image, "Something went wrong" error appears for old image cropper
- Number of must read marked for a user in UI is not matching with number in daily_user_adoption
Weekly fixes - 11/11/2024
- Azure Profile pictures showing up inconsistently
- Org chart: Current user is unable to follow the other user's direct reports
- Enabling multi role ff after disabling it once doesn't display all the additional roles
- Manage users: "[object] [object]" is displayed as tooltip when hovering cursor on Grant support access or Revoke support access option while they are still loading
- Error on commit transactions
- Unlisted Site title is not clickable on Home Feed
- Upon updating Unlisted Site title is not reflecting on Feed
- User is able to view Contents from Unlisted site even though user is not a member of the site and also doesn't have Unlisted Site Manager role
- App Manager with Site Manager Roles Unable to Edit or Delete Feed Post Created by End User on Home and Site Dashboard
- Unread Must Read notification email is sent daily
- Unable to favorite unlisted site post by member of unlisted site
- 'Copy link to page' option on 'content share', generating broken link(s)
- Standard user(site owner/manager) is unable to upload site videos in custom folder
- Site Manager is unable to Edit the Carousel on Site Dashboard
- API issues
- Recently published block is not visible on private/unlisted sites where App Manager/Standard User with Private/Unlisted site roles and not a member of private/unlisted sites
- Screen keeps loading when user tries to hit Unlisted site URL without access explicitly
- App Managers with Private/Unlisted site manager additional roles are unable to create site/content feed posts when site feed permission is set to Site Owners or managers
Weekly fixes - 10/28/2024
- Mobile promotion in the "personalized recommendation" email footer when mobile promotion is disabled
- Space not displaying between words in carousel and on pages in mobile app
- Analytics issue
- Incorrect analytics for album views
- Text editor bar horizontal
- Email template generation fails when app name contains `{}`
- Content copy from MS word images are very small
- Default date range filter is not correct, displaying Custom instead of 'Last 30 days'
Weekly fixes - 10/21/2024
- Site image has not updated on pages without an image on global search
- Ping ID SSO issues
- Can't edit a content submission before approving it/publishing it
- Getting tile failed to load blocks on home default screen & after enabling or disabling segments
- Unable to copy and paste content from MS Word to create pages
Weekly fixes - 10/14/2024
- Some users are not searchable and cannot be added to sites
- CSV provisioning/deprovisioning and Workday sync error email
- User roles updates are failing
- Cannot send newsletters to audience
- File view in mobile doesn't appear when clicking on files in content
- Folder link brings users to the site dashboard instead of the folder
- Unauthorized users being added
- Popular content algorithm is off
- Manage > Branding menu is turning out an internal server error
- Location and department are set to hidden, but they appear in the new hire tile
- Events listing incomplete from profile dropdown
- Site owner unable to edit categories
- Feed comments not visible
- Internal server error when accessing content
- Site membership approval notification stuck
- Page categories appears to be stuck
- Missing 'Show more' button under events
Weekly fixes - 10/7/2024
- Long accordion title overlap with the down accordion arrow
- Update button is not disabled if changes remain the same
- Event hooks of SSO are not working
- Analytics bar is not visible to site content manager, but analytics option appears in the menu
- "Must Read" listing page is missing thumbnail image
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