AI Perception Dashboard

Table of Contents

Overview

Emotion, confidence, and sentiment

Themes

Custom themes

Overview

Perception Dashboard is the passive listening component of Employee Listening. Using AI, Simpplr analyzes posts, comments, and replies to surface underlying emotions, sentiments, and themes within your organization, allowing you to understand how users are feeling and reacting to its content.

Go to Analytics > Perception tab to view. 

This feature is part of the paid add-on, Employee Listening. Contact your CSM for more information. 

Emotion, confidence, and sentiment

Users’ feed posts, comments, and replies are analyzed by Simpplr’s perception algorithm, and given emotions with an associated confidence rating. There are 28 emotions (see table below) and three levels of confidence: high, medium, and low. 

The perception algorithm gives each post a score across the 28 different emotions. If a post has a high score for a certain emotion, the post is said to have high confidence in being given that emotion. A medium score in a certain emotion gives a post medium confidence for that emotion. A low score gives low confidence.

The 28 emotions user posts are scored against

A post with High confidence in the Gratitude emotion

A post with Medium confidence in the Gratitude emotion

As seen in the table above, emotions can be categorized as positive, negative, or neutral. This categorization is called Sentiment. The Sentiment benchmark allows you to see the aggregate of positive, negative, and neutral emotions in user posts across the location, department, and time period of your choice. Sentiment trend allows you to see a breakdown of these aggregate sentiment over time.

Net sentiment

Net sentiment is negative sentiment subtracted from positive sentiment. Neutral sentiment is not factored. Net sentiment will only be neutral if subtracting negative from positive yields exactly zero.

Sort by emotion

You can look at the most commonly recurring emotions in user posts across the location, department, and time period of your choice. The dashboard will only show data for emotions that have at least one medium or high confidence rating.

Themes

Simpplr also has a list of commonly used terms that occur in user posts. These terms are called themes. Posts mentioning a certain theme are analyzed for their emotion, and the overall sentiment of a theme is listed in the Themes dashboard.

At the top of the dashboard, you can see the most commonly recurring emotion and theme across your organization for the last 30 days.

Custom themes in Perception dashboard 

Custom themes in the Perception dashboard allow app managers to extend sentiment listening capabilities by defining user-specific themes in addition to the default ones. These themes help analyze employee sentiments based on topics that are relevant to your organization.

Once created, a custom theme captures and maps employee sentiments to user-defined topics, starting from the day of creation. App managers can manage these themes by creating, deleting, or recalibrating them as needed.

What are Custom themes?

Custom themes are user-defined topics added to the Perception dashboard to track employee sentiments on specific subjects. Unlike default themes that come pre-configured, custom themes provide the flexibility to monitor sentiments related to organization-specific topics, such as “Work From Home Policy” or “New Leave Structure.”

These themes are not retroactive and start collecting sentiment data only from the date they are created.

If a custom theme is no longer needed, the app manager can delete it. Deleted themes are soft-deleted and remain accessible in a grayed-out state for 90 days. During this time, the theme stops collecting data. The app manager can also permanently delete the theme by using the recalibration option, which reassigns the data to other existing themes.

How to Enable Custom Perception themes 

Custom themes can be enabled on the app with the following steps:

1. Head to Application settings > Application > Custom themes (Perception dashboard). Note, for some users, this UI will be slightly different, and found under Manage > Application.

Once enabled, the app manager will see the Perception themes option. From this section, they can create new custom themes, delete existing ones, and if needed, recalibrate the data such as posts, comments, and replies so that any data previously linked to deleted themes can be reassigned to other active themes.

How to create custom themes in Perception dashboard

To create a new custom theme, follow either of the two available ways:

Option 1

• Go to Application settings, click on Perception Themes and select Add custom theme

Option 2

• Navigate to Analytics, click on App. Open the Perception dashboard, select Themes, then go to Manage custom themes.

Fill in the required details:

• Theme name: Enter the name of the theme (for example, “Work From Home Policy”)
• Theme description: Write a description that best captures the subject of the theme. This helps the listening system attribute the right sentiments to the posts and comments related to this theme. You can also use the description generator to auto-generate one.
• Click Add.

Managing and deleting a custom theme

• When a custom theme is deleted, it undergoes a soft delete. This means:

  • The theme is marked as inactive (grayed out) and is removed from active sentiment tracking.
  • The theme remains visible in the Custom themes tab of the Perception dashboard for 90 days.
  • Sentiment calculation for the theme stops immediately after deletion.

Recalibrating a deleted theme

You can permanently delete a soft-deleted theme and reassign its associated data (posts, comments, and replies) to other active themes by recalibrating it. Recalibration is done through the Manage custom themes page.

The Recalibrate button is visible only when there are soft-deleted themes present. Once all such themes are recalibrated, the button will no longer appear in the user interface.